INSTRUCTIONS ABOUT YOUR VISIT TO OUR PRACTICE DURING COVID-19 TIMES

Our priority as always is your safety and your care.

Please read the following prior to attending -  

On the Appointment Day 
  • Please ensure you have completed all forms sent on your reminder email or text prior to arriving, we cannot see you without this being completed. Our COVID screening questionnaire is essential for everyone's safety. 
  • Before you leave home, please make sure you have brushed your teeth, used your own toilet facilities and are hydrated. 
  • Please attend alone. (If you require someone with you please let reception know beforehand.) 
  • Please bring only essential items that are absolutely necessary to have with you into the practice, this may include medicines like asthma inhalers. 
  • You should wear a face covering when you enter the practice. 
  • Please ensure you have completed all your forms prior to arrival. 
  • Please do not arrive before your appointment time.
  • When you arrive at the practice, you can call reception and let them know you are here. If you are arriving by car, we will ask you to wait in your car until we are ready to see you. If you need to wait outside the practice please follow social distancing recommendations. 
  • The practice door will be locked, we will open the door when we are ready to start your appointment. 
Entering the Practice 
  • One of our dental nurses will meet you at the front door. She will ask you to confirm that you or anyone if your household do not have any symptoms of COVID-19 today and take your temperature before you enter. She will be wearing PPE. 
  • As soon as you enter, you will be asked to thoroughly wash your hand with soap. 
  • You will be guided straight in to the surgery.
  • Please ensure safe distances are kept you and our team members. Our reception staff are behind a screen for added protection. 
  • The practice and surgeries will be clutter free. All areas are cleaned and disinfected thoroughly in between every patient.
  • We will be following strict cross infection control protocol as we always have done but with new steps to ensure the whole patient journey is as safe as possible. 
In the Treatment Room 
  • The dentist and nurse will be wearing PPE and wont be able to greet you as we used to, but we will give you a wave! 
  • To be able to provide you with our service and care, to carry out your dental treatment, we are unable to adhere to social distancing. Our dentist and nurse will be wearing additional specialised PPE gear which may include a PAPR hood. 
  • We won’t be able to converse much whilst wearing the specialised masks, but please let us know at any time if you need to stop or have a break by raising your hand. 
  • At the end of the appointment please use hand sanitiser and exit as instructed. 
  • The treatment room is thoroughly cleaned and disinfected, the instruments are sterilised. 
  • You may visit reception to book any follow up appointments or make a payment. Reception will instruct you on the way to leave the building.

Many thanks for your patience and supporting our practice with your visit.
Established Welwyn Garden City Dentists for more than 50 years. 
Knightsfield Dental Practice is here to serve you and your family.